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Assertiveness skills: Assertive management – Leadership Directions Management Training

Assertiveness skills: Assertive management

Being assertive involves communicating confidently and directly without aggression and without violating the rights or boundaries of others.

“The ability to speak and act in ways that naturally cause people to respond attentively and positively.”  Dale Carne Training UK, 2009.


Speaking assertively

By incorporating specific statements, words and language into your conversations with others, you will speak more assertively and confidently when the moment calls for it. Your voice, tone and speech patterns will also help you to communicate an assertive stance without resorting to aggression.

Non-verbal assertiveness

There are a number of non-verbal techniques you can utilise to display your assertiveness. These practices include eye contact, particular body movements, facial expressions, behaviour and your posture.

Why be an assertive manager?

  • Avoid appearing aggressive and judgemental by selecting the right words.
  • Communicate effectively, even if a team member becomes difficult, emotional or angry.
  • By reflect ownership of your thoughts, opinions and feelings.
  • Sticking to the facts, you will avoid over exaggeration.
  • Increase your awareness of your rights as a person.
  • Increase your freedom to express your thoughts, needs and feelings.
  • Improves your managerial confidence and self-esteem.
  • Enhance your workplace relationships.
  • Learn how to say “no” if and when required the right way.
  • Experience fewer conflicts and confrontations in the workplace.
  • Improves your capability of getting what you truly want.
  • Reduce work related stress.

Consequences of an unassertive management style

  • Low self-esteem
  • Increased anxiety and stress at work
  • Degrading workplace relationships
  • Avoidance of difficult conversations
  • Decreasing team performance
  • Loss of respect or employee trust

How assertive am I?

Every manager will have different assertiveness skills from past training, experience and confidence levels.


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