What is employee engagement? – Leadership Directions Management Training

What is employee engagement?


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Having happy staff doesn’t necessarily mean you have engaged staff

You can have happy employees that are just coasting along, riding the clock. Just because they are happy doesn’t mean they are productive or committed.

Staff engagement job satisfaction are not the same thing

Often, organisations do ‘employee satisfaction surveys’. However, knowing that staff are satisfied is a step in the right direction, it is not enough.

Over time, managers can motivate their employees to care for their work and performance, not just their wage, by building their level of emotional commitment.

The four pillars of employee engagement

The top four ways leaders and managers can build employee engagement are:

  • Effective communication
  • Career development
  • Reward and recognition
  • Respect, trust and confidence


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  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.