10 golden rules of effective management Related training: Supervision and People Management – 2 Day Course Your management style is unique to you and should be nurtured in that way. However, it is important to know that to apply your management style effectively you will need to follow a few simple rules. Whether you’re a…
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How leaders can help their teams thrive in 2019 Related training: Supervision and People Management – 2 Day Course A recent survey of employees of their best and worst team experiences produced some predictable results. Employees reported that they found it difficult to thrive in a team that was fragmented, or where there was a…
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The Importance of Understanding your Personality Type in the Workplace Related training: Communication Skills for Managers with DISC® – 1 Day Course Humans are the most social beings on earth. But we are also the most selfish. As part of our social/selfish paradox, we are constantly resolving the tensions within ourselves between getting ahead and getting…
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The art of saying no Related training: Communication Skills for Managers – 1 Day Course As a manager, there will be times when you have to say no to an employee. From rejecting ideas to turning down a pay rise, saying no is a part of the job. However, that doesn’t mean it has to…
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How to deal with argumentative employees Related training: Communication Skills for Managers – 1 Day Course Nearly everyone who has spent time in an office environment has encountered an argumentative employee or co-worker. Someone who feels they’re never at fault, their opinion is always right, and who deal with confrontation or disagreement by becoming argumentative.…
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Are emoji’s suitable for work emails? Related training: Communication Skills for Managers – 1 Day Course In an email-centric, fast-paced world, emojis work great as shortcuts to convey a message quickly. A smiley face might say “that’s great work, keep it up”, while a frown often says “I cannot believe you just said that!”. But,…
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Challenges faced by new leaders Related training: Emerging Leaders – 2 Day Course Supervision and People Management – 2 Day Course Leadership Skills for Managers – 2 Day Course Many people experience challenges when they become a leader. But what exactly is leadership? Broadly – it’s an influencing process. An influencing process involving imagining future possibilities for the organisation, figuring…
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Leadership is listening: Eight techniques to help you become a better listener Related courses: Communication Skills for Managers with DISC® – 1 Day Course Leadership Skills for Managers with 360-feedback questionnaire – 2 Day Course Becoming a better listener will certainly help you become a better leader, but it will involve more than just hearing…
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Active listening skills for managers Related training: Communication Skills for Managers – 1 Day Course Emerging Leaders – 2 Day Course Coaching in the Workplace – 1 Day Course Difficult Conversations in the Workplace – 1 Day Course Active listening occurs once the listener receives, understands and evaluates the received information before responding. The ability…
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