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  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.
  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • Today's workplace presents many challenges for leaders and managers, who are required to navigate their teams through ongoing change and ever-increasing workloads and demands from both internal and external clients.
  • 80% of a manager's time is dedicated to improving the performance of a poor performer, with them only accounting for 20% of their team.
  • In many ways leading virtual and remote teams is similar to traditional teams, however as relationships don't form as naturally leaders must build in activities and practices to facilitate communication and team bonding.
  • Strategic thinking involves looking at situations, events and circumstances in a deliberate and reflective way. It involves evaluating a range of perspectives free from bias.
  • As a supervisor or manager, it can be difficult to perfect the art of achieving outcomes through other people, in a way that engages and motivates as well. Supervision requires balancing different views and adapting your management style to suit the situation.
  • It’s not enough to recruit a team of people who are technically skilled. To succeed, individuals must understand and value the importance of team dynamics.
  • A team’s unity stems from the common goals its members accept, but its potential to achieve those goals depends on their ability to work together and understand each other. Using DISC® Profile as a pivotal tool, this team building workshop motivates teams to work towards high performance and cohesion.
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  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.