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  • Effective communication is what sets great leaders apart. As a manager, you need to adapt your style to get the most out of different people while assertively providing direction through effective feedback.
  • As a manager, it inevitable that you will need to have conversations you would rather not. Why are these so hard to have?
  • Today's workplace presents many challenges for leaders and managers, who are required to navigate their teams through ongoing change and ever-increasing workloads and demands from both internal and external clients.
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  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.