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    Managing Virtual and Remote Teams
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    In many ways leading virtual and remote teams is similar to traditional teams, however as relationships don't form as naturally leaders must build in activities and practices to facilitate communication and team bonding.
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    Leading Teams
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    Leading teams that work consistently together requires a specific set of leadership and managerial skills.
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    Employee Engagement and Motivation
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    Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
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    Leading Customer Service
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    One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.