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  • Having the ability to coach others effectively is an essential skill of any supervisor or manager. A great coaching session is an open form of communication that requires equal responsibility from both parties.
  • 80% of a manager's time is dedicated to improving the performance of a poor performer, with them only accounting for 20% of their team.
  • In many ways leading virtual and remote teams is similar to traditional teams, however as relationships don't form as naturally leaders must build in activities and practices to facilitate communication and team bonding.
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  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.