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    Supervision and People Management
    2 Days
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    As a supervisor or manager, it can be difficult to perfect the art of achieving outcomes through other people, in a way that engages and motivates as well. Supervision requires balancing different views and adapting your management style to suit the situation.
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    Leading Teams
    1 Day
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    Leading teams that work consistently together requires a specific set of leadership and managerial skills.
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    Employee Engagement and Motivation
    1 Day
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    Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
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    Leading Customer Service
    1 Day
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    One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.