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  • Having the ability to coach others effectively is an essential skill of any supervisor or manager. A great coaching session is an open form of communication that requires equal responsibility from both parties.
  • As a supervisor or manager, it can be difficult to perfect the art of achieving outcomes through other people, in a way that engages and motivates as well. Supervision requires balancing different views and adapting your management style to suit the situation.
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  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.