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    Managing People Performance
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    80% of a manager's time is dedicated to improving the performance of a poor performer, with them only accounting for 20% of their team.
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    Strategic Thinking and Decision Making
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    Strategic thinking involves looking at situations, events and circumstances in a deliberate and reflective way. It involves evaluating a range of perspectives free from bias.
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    Leading Teams
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    Leading teams that work consistently together requires a specific set of leadership and managerial skills.
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    Employee Engagement and Motivation
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    Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
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    Leading Customer Service
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    One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.