What is your rescheduling/cancellation policy?
Cancellation & Changes – Clause 11: To view full Terms and Conditions click here. (a) Subject to clauses 11(b) and (c), cancellations or changes to bookings for the Course by You must be made more than 10 Business Days before the Course date and time. Otherwise, You will be charged for the full amount of the Course. Without limiting the foregoing, any changes or cancellations for the relevant Course will incur the following fees and charges: (i) a 15% administration charge of the course fees for cancellations, changes or refunds; and (b) Cancellations and changes to bookings by You for Courses which are the subject of special promotion, special offer or discounted Course rates is not permitted. You will not be entitled to any refund for any cancellations of or changes in requested by You in respect of such Courses. (c) Cancellations or changes to bookings for Courses by You which we designate as Closed Group Courses or Inhouse Client-Specific Courses must be made more than 10 Business Days before the Course date and time. Otherwise, You will be charged for the full amount of the Course. Where you give notice more than 10 Business Days prior to the Course date and time, You will be required to pay 30% of the fees for the Course to Leadership Directions. Without limiting the foregoing, any changes or cancellations for the relevant Course will incur the following fees and charges: (i) such other amounts reasonably required by Leadership Directions in connection with: (A) Leadership Directions’ professional fees in connection with any customisation services or project-related costs which have been undertaken by; and (B) Leadership Directions’ travel, accommodation and out-of-pocket expenses in connection with the Course which are payable by or have been incurred by, Leadership Directions on or before the date on which You give notice of cancellation of or change to the Course. (d) All Courses are subject to minimum enrolment. Whilst Leadership Directions uses reasonable commercial endeavours to ensure that Courses are conducted on the scheduled dates, Leadership Directions reserves the right to change Course dates and times at any time and from time to time in its absolute discretion. Without limiting clause 8 of these Terms and Conditions, Leadership Directions shall not be liable to You in connection with any travel and accommodation costs incurred by You in connection with any persons attending the Course.