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Participant Training Reviews
- “Sharyn was very engaging and ensured the examples used were relevant to our organisation.” Georgia, June, 2015. 5 out of 5.
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Who should attend
Supervisors, managers and team leaders who require practical tools and techniques to gain the cooperation and support of their staff or teams.
Managing People Performance Training Course
Duration: 1 Day Course
As a manager, it is important that you provide regular feedback and give people the opportunity to 'get it right' and be successful in their roles. This course has been developed to provide Managers, Supervisors and Team Leaders with practical skills to get the best out of their direct reports and manage and monitor staff performance situations and processes effectively.
Learning outcomes
- Align organisational priorities with role priorities.
- Understand the nature of coaching and counselling to improve performance.
- Develop confidence with asking questions and gathering data.
- Increase your skill capability in coaching.
- Effectively handle difficult situations and behaviours during feedback.
Topics covered in this training course
Why learn about managing performance?
As a manager, it is important that you give people the opportunity to get it right.
Performance management process
Coaching and counselling are both processes for providing objective feedback, but how do you decide which approach to use in different situations?
Why coach team members?
A targeted coaching approach will often bring about the required change in behaviour or performance.
Giving feedback in an objective way
Feedback can be a gift to help others improve performance, but only if it delivered in the right way.
As a manager, it is important that you give people the opportunity to get it right.
Performance management process
Coaching and counselling are both processes for providing objective feedback, but how do you decide which approach to use in different situations?
Why coach team members?
A targeted coaching approach will often bring about the required change in behaviour or performance.
Giving feedback in an objective way
Feedback can be a gift to help others improve performance, but only if it delivered in the right way.
The ‘hot stove’ principle
Just as when you place your hand on a hot stove you instantly know it is hot, the same should happen for an employee that does something appropriate or inappropriate.
Managing difficult conversations
The two major problems managers have in dealing with team performance issues.
Performance management is for good performers too
Performance management is an ongoing management task, not just something that occurs twice a year as part of the yearly review process.
Coaching for improved performance
For people to perform, they need to know what is expected of them.
Just as when you place your hand on a hot stove you instantly know it is hot, the same should happen for an employee that does something appropriate or inappropriate.
Managing difficult conversations
The two major problems managers have in dealing with team performance issues.
Performance management is for good performers too
Performance management is an ongoing management task, not just something that occurs twice a year as part of the yearly review process.
Coaching for improved performance
For people to perform, they need to know what is expected of them.
Home » Management Training » Managing People Performance Course
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Development Pathways
Leadership Training
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2 DAY CORE SKILLS COURSES
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Emerging Leaders Development
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Emotional Intelligence
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Leadership Skills for
Managers -
Supervision and People Management with
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1 DAY MANAGEMENT COURSES
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Change Management
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Coaching in the Workplace NEW
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Communication Skills for Managers with
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Delegation and Task Management
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Difficult Conversations in the Workplace
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Employee Engagement and Motivation
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Leading Teams
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Leading Customer Service Teams
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Maintaining Wellbeing
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Managing People Performance NEW
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Time Management for Managers
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Team Building
