Improve staff performance.
Provide effective feedback.
Performance management doesn't have to be scary...
Quick Course Picker
Performance Management Training Course
Duration: 1 Day Course
Motivate and monitor your team by defining expectations and setting goals. Learn practical skills for both coaching and performance counselling and bring out the best in your team.
Poor performers will account for 20% of your team, but take up to 80% of your people management time.
While the connotations associated with performance management are often negative, it is actually important for good performers too! It is important to make sure you are clear on when to use coaching and when to use performance counselling, as well as who is responsible for each part of the process.
Performance management training should be about how to help people be successful in their roles.
This course has been developed to provide supervisors, managers and team leaders with practical skills to manage their staff using a blend of theory case studies and activities.
- Align organisational priorities with role priorities.
- Understand the nature of coaching and counselling to improve performance.
- Develop confidence with asking questions and gathering data.
- Increase your skill capability in coaching.
- Effectively handle difficult situations and behaviours during feedback.
Topics covered in this training course
As a manager, it is important that you give people the opportunity to get it right.
Performance management process
Coaching and counselling are both processes for providing objective feedback, but how do you decide which approach to use in different situations?
Why coach team members?
A targeted coaching approach will often bring about the required change in behaviour or performance.
Giving feedback in an objective way
Feedback can be a gift to help others improve performance, but only if it delivered in the right way.
Just as when you place your hand on a hot stove you instantly know it is hot, the same should happen for an employee that does something appropriate or inappropriate.
Managing difficult conversations
The two major problems managers have in dealing with team performance issues.
Performance management is for good performers too
Performance management is an ongoing management task, not just something that occurs twice a year as part of the yearly review process.
Coaching for improved performance
For people to perform, they need to know what is expected of them.