Change Management Course
Overcome resistance and successfully manage change by defining and instilling new values, attitudes, norms and behaviours.
Employee Engagement and Motivation Course
Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
Communication Skills for Managers
We use the DISC® Profile to provide training on applying feedback, listening, questioning and non-verbal communication techniques. It’s an incredibly successful tool for gaining an overall better understanding on your team as a whole, and its individual members.
Leading Customer Service Teams Course
One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.
Today’s workplace presents many challenges for leaders and managers, who are required to navigate their teams through ongoing change and ever-increasing workloads.
Critical Thinking and Decision Making
Critical thinking involves looking at situations, events and circumstances in a deliberate and reflective way. It involves evaluating a range of perspectives free from bias.
Difficult Conversations in the Workplace
As a manager, it inevitable that you will need to have conversations you would rather not. More often than not it is the tough conversations around poor performance or inappropriate behaviours we find the toughest.
Time Management for Managers
This course will help you take back control of your time and lead your team by example, by identifying what is stealing your time and how to focus on your priorities and on what really matters.
Coaching in the Workplace
Having the ability to coach others effectively is an essential skill of any supervisor or manager. A great coaching session is an open form of communication that requires equal responsibility from both parties.
This course will help you learn how to apply the six different leadership styles depending on the situation, and how to successfully navigate your team through the different stages of team formation.
Delegation and Task Management
Delegation is one of the most important management competencies, and therefore a skill set worth improving. But why do we have trouble letting go?