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  • Anyone can make a change, but how do you get people to make a transition? Overcome resistance and successfully manage change by defining and instilling new values, attitudes, norms and behaviours.
  • Having the ability to coach others effectively is an essential skill of any supervisor or manager. A great coaching session is an open form of communication that requires equal responsibility from both parties.
  • Effective communication is what sets great leaders apart. As a manager, you need to adapt your style to get the most out of different people while assertively providing direction through effective feedback.
  • Critical thinking involves looking at situations, events and circumstances in a deliberate and reflective way. It involves evaluating a range of perspectives free from bias.
  • Delegation is one of the most important management competencies, and therefore a skill set worth improving. But why do we have trouble letting go?
  • As a manager, it inevitable that you will need to have conversations you would rather not. Why are these so hard to have?
  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.
  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
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  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.