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  • Take control of your career destiny, kick start your personal capability development and embrace the concepts of self-guidance and continuous improvement.
  • Leaders with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress.
  • Perfecting the art of engaging, motivating and inspiring staff is what separates general management from leadership.
  • As a supervisor or manager, it can be difficult to perfect the art of achieving outcomes through other people, in a way that engages and motivates as well. Supervision requires balancing different views and adapting your management style to suit the situation.
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