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  • Delegation is one of the most important management competencies, and therefore a skill set worth improving. But why do we have trouble letting go?
  • Perfecting the art of engaging, motivating and inspiring staff is what separates general management from leadership.
  • 80% of a manager's time is dedicated to improving the performance of a poor performer, with them only accounting for 20% of their team.
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  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.