Communication Skills for Managers


1 Day Course
UPCOMING COURSES
DURATION: 1 Day
Rated 4.90 out of 5 based on 30 customer ratings
(30 customer reviews)

$725.00

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SKU: 2294S Category: Tags: ,
WHO SHOULD ATTEND
  • Managers and leaders that want to improve their communication and feedback skills and gain a deep understanding of how to adapt their behaviours to get the best out of others.
WHAT THIS COURSE INCLUDES
  • Lunch and refreshments
  • Capped class size
  • Hard copy workbook
  • eCertificate
REVIEWS
  1. Rated 4 out of 5

    Kelly

    Very interactive, supportive and encouraging day

  2. Rated 5 out of 5

    Rachel

    Thank you, session was very informative

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Effective communication is what sets great leaders above the rest. As a manager, you need to adapt your style to get the most out of different people while assertively providing direction through effective feedback. Our communication skills training course will help managers and supervisors to communicate effectively to the diverse range of personalities in a workplace. We use the DISC® Profile to provide training on applying feedback, listening, questioning and non-verbal communication techniques. It’s an incredibly successful tool for gaining an overall better understanding on your team as a whole, and its individual members.

The DISC® Profile provides a common language that people can use to better understand themselves and to adapt their communication skills and behaviours with others. It is a personal assessment tool used to improve communication, leadership, work productivity and team dynamics. Read more and download a sample report.

 

WHAT YOU WILL GAIN

You’ll be amazed at the impact clear, effective communication skills can have on your workplace. Our communication skills training course assists in developing these skills and learning how to execute them appropriately.

  • Develop key communication skills and insight into how to inspire others.
  • Improve your understanding of yourself and others by using DISC® Profile to recognise communication styles.
  • Get the best out of your people by adapting your communication and management style to appeal to what motivates them.
  • Understand the important role feedback plays in the workplace.
  • Give positive and constructive feedback to your team members to help them develop their skills and succeed at work.

Topics Covered

Effective questioning skills
To get accurate and important information from your direct reports and manage performance – whether good or bad – you need to know how and why to use open, closed and clarifying questions. Our communication skills training includes questioning techniques, and how to utilise the information gained through the answers to these questions.

Giving effective feedback
The content of feedback is not always positive, but its delivery should always be constructive. Constructive feedback is the most useful and beneficial to the receiver because it provides encouragement, support, corrective measures and direction. People can respond very differently to feedback, and it’s important to tailor your delivery so it’s received productively.

The Situation-Behaviour-Impact (SBI) feedback model
Following this model when you provide feedback will help the receiver see what actions they can take to continue or improve their performance, change ineffective behaviour and overcome obstacles.

Understand your DISC® Profile
DISC® a self-assessment that looks at both your behavioural and communication styles and helps you understand how to adapt to get the best out of others.

Build effective communication skills
Understand why successful communication is central to successful leadership. Expand your skill-set and ensure you’re able to effectively communicate across a number of workplace settings.

Understanding barriers to effective communication
Communication gaps occur when the sender’s message is not received the way it was intended. Understanding the barriers that cause these gaps will help you to prevent and overcome them.

Obstacles to listening
Listening is a crucial aspect of communication. It is not only the sender who must overcome communication gaps; the listener must also be aware of how to manage potential obstacles. Learn how to understand and interpret what your employees are communicating to you.

DISC® Profiles group behaviours into 4 basic types
Dominance, influence, steadiness and conscientiousness. The DISC® Profile groups behaviours into four basic types to facilitate a better understanding on an individual’s communication needs. The model is hugely successful, and is the most widely used behavioural model in the world. It is utilised by more than 40 million people across more than 50 countries, including within hundreds of Fortune 500 companies.
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Why use the DISC® Profile Leadership Report?
The ability to create and maintain rapport with others is a fundamental skill in leadership and everyday life. The goal of the DISC® Profile Leadership Report is to create personal chemistry and productive relationships. You don’t have to change your personality; you simply have to understand what drives people and recognise options for leading them effectively. The most effective communication skills training involves learning about yourself and others, in order to formulate the most beneficial means of communication amongst employees.
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What does the DISC® Profile Leadership Report include?
Unlike many other assessments, the DISC® Profile Leadership Report is as much prescriptive as it is descriptive! In other words, the assessment spends as much time teaching you how to improve your own productivity and interpersonal interactions as it does describing your style. We realise that when you invest money and time in an assessment, you want to come away with fast, effective learning strategies that get results immediately.
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