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Emotional Intelligence

2 Days Course
Rated 4.82 out of 5 based on 111 customer ratings
(111 customer reviews)


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Course Details

SKU: 1384S Category: Tag:

Senior team members, supervisors and managers who want to improve their personal and professional lives. We suggest to complete more than one leadership course as part of an ongoing leaders program to continue to develop as a leader.

  • Embedded Learning Guide
  • Personal Development Plan
  • Evaluation
  • Student Series Emails
  • Lunch and refreshments
  • Hard copy workbook
  • Capped class sizes
  • eCertificate
  1. Rated 5 out of 5


    This was really great! Thank you! Andrea was lovely & helped push thinking outside of the typical response or perspective. I like that

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Leaders with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress.
Emotional Intelligence (EI) is your ability to control your emotions and then your behaviour by recognising, identifying and then managing them. Once you can recognise and manage your own you will be able to start to recognise others in your team as well. To become a better leader you need to improve your emotional intelligence over time to becoming more self-aware, manage your emotions more effectively, be more socially aware and show empathy to others. This course will enhance your business and personal relationships, and help you motivate and manage yourself and others by fine-tuning your emotional intelligence and influencing skills.


  • Unlock the power of emotional intelligence to motivate your team.
  • Assess your emotional intelligence with the EIQ16 questionnaire.
  • Tune into your self-awareness and see yourself as others do.
  • Become a change catalyst and help others embrace the transition.
  • Influence and build rapport with a wider network of people.

The EIQ16 Questionnaire measures your ability to accurately perceive emotions in yourself and others, use emotions to facilitate thinking, and understand and manage emotions.


Topics Covered

Managing your emotions
Paying attention to your emotions and understanding what they mean.

Guidelines for developing emotional self-management
Five steps to managing your emotions.

Nine strategies for promoting EI
How to continually improve your self-awareness.

Social awareness
Identifying the emotions and reactions of those around you.

How to develop and show an understanding of others’ feelings.

Change and emotional intelligence
Responding during a period of organisational change.

What is emotional intelligence (EI)?
Defining EI and how it is a dynamic process of learning skills to understand yourself and others.

What impact will my EI have on my work?
Examine three main causes of career failures.

How is my EI related to my IQ?
Distinguishing the major differences of EI and IQ, and how they are related.

Intrapersonal skills
Examine core skills of self-awareness, empathy and nurturing relationships.

Tuning into your senses
Paying attention to what you see and hear and not what you think you see and hear.
Johari Window
Delve into the importance of self-awareness and how this improves your leadership ability.

EIQ16 provides an in-depth profile of the individual's emotional intelligence level, style, and competencies.
Increase awareness and understanding of EI.
Analyse emotional intelligence level and competencies.
Offer practical tips for performance improvement.
Improve emotional intelligence and emotional skills.
The questionnaire, which takes about 15 minutes to complete, measures EQ, four key branches of emotional intelligence, and the 16 emotional competencies shown below using the Standard Ten (Sten) scoring system. It provides an in-depth profile of the individual's emotional intelligence level, style, and competencies along with tips and suggestions to improve performance.
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