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Supervision and People Management

2 Days Course
Rated 4.84 out of 5 based on 393 customer ratings
(393 customer reviews)


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Course Details


As the first step of our Supervisors and Team Leaders Development Pathway, this course is recommended for supervisors and first level or first time managers who require practical tools and techniques to gain the cooperation and support of staff.

  • Embedded Learning Guide
  • Personal Development Plan
  • Evaluation
  • Student Series Emails
  • Lunch and refreshments
  • Hard copy workbook
  • Capped class sizes
  • eCertificate
  1. Rated 5 out of 5


    Most valuable tangible helpful course I have attended in sometime. Real life scenarios and plenty of discussion of others in similar roles in a confidential safe environment.

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As a supervisor or manager, it can be difficult to perfect the art of achieving outcomes through other people, in a way that engages and motivates as well. Supervision requires balancing different views and adapting your management style to suit the situation.
This course will help you get the balance right and gain the respect of your team members through understanding yours and others preferred styles of communication, understanding performance management and how to give effective feedback, being comfortable and effective with task delegation. You will also create your own development plan with our Personal Development Plan Tracker that will help you implement the new skills and knowledge once you are back in your workplace.
The DISC® Profile provides a common language that people can use to better understand themselves and to adapt their communication skills and behaviours with others. It is a personal assessment tool used to improve communication, leadership, work productivity and team dynamics. Read more and download a sample report.



  • Understand the requirements of your role as a supervisor or manager.
  • Apply the core skills of effective communication.
  • Identify your preferred communication and management style using the DISC Profile®.
  • Adapt your communication and management style to suit individual situations.
  • Explain the coaching and counselling process.
  • Provide an effective combination of positive and constructive feedback.
  • Delegate tasks effectively for the benefit of both individuals and the organisation.

Topics Covered

Managing performance
As a manager, you are responsible for managing the performance of team members, including both good and poor performers.

Managing the performance conversation
Close the performance gap by understanding elements that impact performance and planning a counselling feedback session.

Advantages of delegation and how to do it successfully using the five steps.

Personal development plan tracker
Put the skills and behaviours you want to implement back in your workplace into action.

The role of a supervisor or manager
Supervision is the art of achieving outcomes through other people. Getting the balance right is the most important skill.

Effective communication
The communication process and how to prevent barriers to communication.

Questioning skills
Successful people know the right questions to ask and, as a result, they get better answers.

Giving and receiving feedback
Learn to direct behaviour and motivate performance by giving positive and constructive feedback.

Managing according to the situation
Adopt the most appropriate leadership style depending on the situation with individual team members.

Diagnosing development needs
When to train, coach, delegate and counsel.

DISC® Profiles group behaviours into 4 basic types
Dominance, influence, steadiness and conscientiousness. The DISC® Profile groups behaviours into four basic types to facilitate a better understanding on an individual’s communication needs. The model is hugely successful, and is the most widely used behavioural model in the world. It is utilised by more than 40 million people across more than 50 countries, including within hundreds of Fortune 500 companies.
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Why use the DISC® Profile Leadership Report?
The ability to create and maintain rapport with others is a fundamental skill in leadership and everyday life. The goal of the DISC® Profile Leadership Report is to create personal chemistry and productive relationships. You don’t have to change your personality; you simply have to understand what drives people and recognise options for leading them effectively. The most effective communication skills training involves learning about yourself and others, in order to formulate the most beneficial means of communication amongst employees.
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What does the DISC® Profile Leadership Report include?
Unlike many other assessments, the DISC® Profile Leadership Report is as much prescriptive as it is descriptive! In other words, the assessment spends as much time teaching you how to improve your own productivity and interpersonal interactions as it does describing your style. We realise that when you invest money and time in an assessment, you want to come away with fast, effective learning strategies that get results immediately.
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