The Importance of Understanding your Personality Type in the Workplace

The Importance of Understanding your Personality Type in the Workplace

The Importance of Understanding your Personality Type in the Workplace Related training: Communication Skills for Managers with DISC® – 1 Day Course Humans are the most social beings on earth. But we are also the most selfish. As part of our social/selfish paradox, we are constantly resolving the tensions within ourselves between getting ahead and getting…

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How to deal with argumentative employees

How to deal with argumentative employees

How to deal with argumentative employees Related training: Communication Skills for Managers – 1 Day Course Nearly everyone who has spent time in an office environment has encountered an argumentative employee or co-worker. Someone who feels they’re never at fault, their opinion is always right, and who deal with confrontation or disagreement by becoming argumentative.…

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Five tips for using assertive words correctly during a difficult conversation – Leadership Directions Management Training

Five tips for using assertive words correctly during a difficult conversation

Five tips for using assertive words correctly during a difficult conversation Related training: Difficult Conversations in the Workplace – 1 Day Course Communication Skills for Managers with DISC® – 1 Day Course Assertiveness is one of the most important qualities of a successful leader, especially when it comes to having difficult conversations with a staff…

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Leadership is listening – Leadership Directions Management Training

Leadership is listening

Leadership is listening: Eight techniques to help you become a better listener Related courses: Communication Skills for Managers with DISC® – 1 Day Course Leadership Skills for Managers with 360-feedback questionnaire – 2 Day Course Becoming a better listener will certainly help you become a better leader, but it will involve more than just hearing…

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  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.