Active listening skills for managers – Leadership Directions Management Training

Active listening skills for managers

Active listening skills for managers Related training: Communication Skills for Managers – 1 Day Course Emerging Leaders – 2 Day Course Coaching in the Workplace – 1 Day Course Difficult Conversations in the Workplace – 1 Day Course Active listening occurs once the listener receives, understands and evaluates the received information before responding. The ability…

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  • Leading teams that work consistently together requires a specific set of leadership and managerial skills.
  • Actively engaged staff members have an emotional commitment to their work and take greater responsibility for it, which positively benefits their job satisfaction, co-workers, and employer.
  • One of the most desirable yet elusive aspirations in many organisations is to providing exceptional customer service, and leading a team to achieve this requires a specific set of skills.