Trust is the foundation for building strong teams, creating a positive work culture, and producing results. When people don’t trust you, it shows in their behaviour. They double-check your work, they micro-manage you, and they don’t listen to you or take your leadership seriously. Conversely, employees who trust their colleagues and leaders are more likely to be open, honest, empathetic, collaborative and constructive.
Why Trust Matters
Trust is at the heart of all relationships, in both your personal and professional lives. In business, trust between employers, employees and clients is essential to success. When there is trust in the workplace, employees are more productive, motivated and loyal. When managers can trust their team to work effectively and use initiative, they have more time available to focus on strategic tasks and growing the business.
A Shared Definition of Trust
To define trust, we need to go beyond practical kinds of considerations. A deeper version for employees involves more of an emotional response. This includes knowing that leaders are on “their side”, that they will be treated fairly and with respect and that setbacks will not be met with particularly negative consequences.
Most people take trust for granted. They assume it ‘just happens’ in a relationship, but they couldn’t be more wrong. Most people think of themselves as trustworthy and assume that everyone else will agree. However, others can’t see your thoughts or values, only your actions. Therefore, building trust is about what you do, not what you say.
25 ways to immediately build trust at work:
- Follow-through on your commitments
- Take a genuine interest in your colleagues
- Mentor someone
- Strive to be and do your best
- Tell the truth
- Don’t gossip
- Keep confidences
- Listen well
- Incorporate the ideas of others
- Praise people for a job well done
- Respond to requests
- Under-promise and over-deliver
- Walk your talk
- Stand up for what is right
- Admit your mistakes
- Apologise when necessary
- Constantly build your expertise
- Build a rapport with others
- Be inclusive and appreciate diversity
- Be on time for meetings and appointments
- Show strong organisational skills
- Say please and thank you
- Go above and beyond to help others
- Be receptive to feedback
- Be friendly
Trust is an essential building block for a safe and productive workplace. It also has the power to improve employee experience. Trust must be earned from the conscious effort to align your behaviours with your values.
- Employee Engagement and Motivation (In-house / Online Training)
- Coaching in the Workplace (In-house / Online Training)
- Communication Skills for Managers (In-house)